Privacy policy

Privacy Policy

Last updated: 5 June 2026

This Privacy Policy describes how Vossae Sydney handles personal information — what we collect, how we use it, who we share it with and the choices you have — whenever you browse www.vossaesydney.com, make a purchase or get in touch with us.

Throughout this page, "you" and "your" means any visitor or customer interacting with our website or services.

We encourage you to read this policy in full.

Changes to This Policy

As our business, the law or regulatory expectations evolve, we may update this Privacy Policy. Whenever we do, the new version appears on this page with an updated "Last updated" date at the top.

Our Approach to Your Data

We handle personal information so that we can run our website, deliver our services, process your orders, respond to your enquiries and meet our legal obligations.

We do this in line with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Hold

What we collect depends on how you use our website and services. "Personal information" is any information that identifies you or could reasonably be linked back to you.

Details You Share With Us

This is information you provide to us directly, for example:

Your name, address, email address and phone number

Billing and delivery details for your order

Login details if you create an account

Messages you send to our support team

Certain features and services can only be provided if this information is supplied.

Details Collected While You Browse

As you move through our website, cookies and similar technologies automatically record certain technical and usage data — such as your IP address, browser type, device information and the pages you interact with.

Details We Receive From Partners

We sometimes receive personal information from trusted third parties, such as:

Platform providers such as Shopify

Payment service providers

Marketing and analytics partners

Information from these sources is treated according to this Privacy Policy.

What We Do With Your Information

Personal information helps us to:

Process, fulfil and deliver your orders

Support you with any questions or issues

Run, maintain and improve our website and services

Send you essential service notifications

Identify and prevent fraud, misuse or unlawful activity

Where a legal basis is required, we rely on grounds such as performing our contract with you, complying with legal obligations, our legitimate interests, or your consent. Marketing messages are only sent where the law allows it or where you have agreed to receive them.

Cookies

Cookies keep core website functions working, show us how visitors use the site and help us improve performance. Details on the cookies used by Shopify can be found at https://www.shopify.com/legal/cookies.

Your browser settings let you control or remove cookies at any time.

When We Share Information

We disclose personal information to third parties only where it is needed to operate our services, for example:

Providers handling payments, hosting, order fulfilment, IT or website operations

Analytics and marketing partners

Government agencies or regulators where the law requires it

Every disclosure is limited to what is necessary and made in accordance with applicable law.

Links to Other Sites

You may find links to external websites on our pages. Those sites operate under their own privacy practices, for which we accept no responsibility.

Minors

Our website and services are not directed at anyone under 16 years of age, and we do not knowingly collect personal information from children.

How We Protect and Keep Your Data

Appropriate technical and organisational measures are in place to keep personal information secure. We keep data only as long as it is needed for legal, business or operational reasons.

Your Privacy Rights

Subject to applicable law, you may request access to your personal information, ask us to correct or delete it, restrict or object to certain processing, or receive a copy in a portable format.

To exercise any of these rights, simply reach out using the contact details at the bottom of this page.

Questions or Complaints

If you are unhappy with how your personal information has been handled, please raise it with us first so we can resolve it. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Overseas Data Handling

Some of your personal information may be processed outside Australia. Whenever that occurs, we apply appropriate safeguards consistent with applicable privacy laws, including the Australian Privacy Principles.