Shipping policy

At Vossae Sydney, we want every parcel to reach you quickly and without surprises — wherever you are in Australia.

Below you'll find all the details of how we ship your order, from checkout to your doorstep.

Processing Your Order

Daily Cut-Off

Orders placed after 5:00 PM (AEST) are processed on the following business day.

Handling Time

We prepare and process orders within 1–3 business days (Monday–Friday).

As soon as your order is ready, it is handed over to one of our trusted delivery partners for dispatch.

How Long Delivery Takes

Time in Transit

Once dispatched, parcels are typically delivered within 5–7 business days (Monday–Friday).

Total Time From Order to Door

In total, most orders arrive within 6–10 business days from the date of purchase.

Actual delivery times can vary slightly depending on stock availability, your location and courier performance.

Our Delivery Partners

To deliver reliably across Australia, we work with established carriers, including:

• Australia Post

• StarTrack

• Aramex

Which carrier handles your parcel depends on your delivery address and the type of shipment.

What Shipping Costs

Nothing — we provide free shipping on all orders within Australia, with no minimum spend.

Following Your Parcel

After your order leaves our warehouse:

• A confirmation email with your tracking number is sent to you.

• You can follow your delivery at any time via our Parcel Tracking page.

Keep in mind that it can take 24–48 hours after dispatch before the first tracking updates appear.

Duties & GST

All orders are delivered domestically within Australia.

• No customs duties apply to domestic deliveries.

• Any applicable GST is already included in the displayed product price.

If You Miss Your Delivery

If a parcel cannot be delivered — for example due to an incorrect address or because nobody was available — the courier may:

• Try delivering again

• Leave a collection card

• Keep the parcel at a nearby depot or collection point

Should the parcel come back to us, our support team will reach out to organise a reshipment.

Lost, Delayed or Damaged Parcels

If your order goes missing, is significantly delayed or arrives damaged:

• Get in touch with our customer support team as soon as you can.

• We will open an investigation with the carrier.

• If the parcel cannot be recovered, you can choose between:

  • A full refund, or

  • A free replacement shipment (subject to availability)

Your order arriving safely matters to us as much as it does to you.