Terms of service

Terms of Service

Welcome to www.vossaesydney.com, operated by Vossae Sydney. By visiting our website or using any of its content, services or products, you accept the terms set out below, which form the agreement governing your use of this platform.

If you do not agree with these Terms, please refrain from using the website.

Who These Terms Cover

These Terms apply to everyone who uses the website — browsers, customers and anyone submitting information or interacting with our services.

They equally cover any new features, tools or services we add to the website in the future.

Permitted Use and Age Requirements

By using this website, you confirm that you are of legal age in your place of residence, or that you have obtained the necessary consent to use it.

You agree to use the website exclusively for lawful purposes and in compliance with all applicable rules and regulations.

Attempting to disrupt, manipulate or damage the platform in any way — including transmitting viruses or other malicious code — is strictly forbidden.

Availability of Our Services

We may limit, suspend or withdraw access to the website or individual services where operational, legal or security reasons make this necessary.

Content you submit through the platform (other than payment data) may travel across secure networks and be adjusted to technical requirements. Payment details are always handled through encrypted systems.

Copying, reselling or otherwise commercially exploiting any part of the service without authorisation is not allowed.

Accuracy of Website Content

We make every effort to keep the information on this website clear and correct, but we cannot promise that all content is complete, up to date or entirely free of errors.

Any decisions you base on this information are made at your own discretion.

Certain material may represent historical or archived data and is shown for reference purposes only.

Products, Pricing and Availability

All products shown on the website are subject to availability and may be offered in limited quantities.

We do our best to display product details and colours accurately; slight variations can occur depending on your screen and device settings.

We reserve the right to limit sales by region, customer profile or order quantity.

Product specifications and prices may change or be withdrawn at any time.

Your Order and Your Details

We may refuse or cancel an order where we consider it necessary — for example in cases of suspected fraud, inaccurate information or breaches of our policies.

It is your responsibility to keep your account and billing information accurate and current.

Where possible, we will inform you about changes or cancellations via the contact details you provided at checkout.

Third-Party Tools and Links

Our website may give you access to third-party tools or contain links to external platforms. These are provided as-is, without any warranty, and you use them at your own risk.

We accept no responsibility for the content, availability or practices of any third-party service.

Feedback and Submissions

Any ideas, suggestions or other material you send us may be used by us without restriction, except where the law provides otherwise.

You warrant that anything you submit does not violate third-party rights and complies with applicable law.

Privacy

How we handle your personal information is set out in our Privacy Policy.

Errors and Corrections

We reserve the right to correct inaccuracies, update information or cancel transactions where necessary — including after an order has been submitted.

Prohibited Activities

You must not use this website for unlawful purposes, infringe intellectual property rights, spread harmful software, harvest data without permission or interfere with the security of our systems.

Breaching these rules may lead to your access being terminated.

Liability

We cannot guarantee that the website will operate without interruption or error at all times.

To the fullest extent permitted by law, we accept no liability for damages arising from the use of our services or products. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Indemnity

You agree to hold Vossae Sydney and its associated parties harmless from any claims resulting from your breach of these Terms or improper use of the website.

Partial Invalidity

Should any individual provision of these Terms prove unenforceable, all remaining provisions stay fully effective.

Ending This Agreement

We may suspend or end your access to the website if you breach these Terms.

Obligations that arose before termination remain in force where applicable.

Complete Agreement

These Terms, together with the policies referenced on this website, constitute the entire agreement between you and Vossae Sydney concerning your use of the website.

Governing Law

These Terms are governed by the laws applicable in Australia.

Amendments

We may update these Terms at any time by posting a revised version on this page. By continuing to use the website after changes are published, you accept the updated Terms.

Customer Service

Store name: Vossae Sydney

Warehouse Address: 36 Kings Cross Rd, Potts Point NSW 2011, Australia

Company Address: Im Untertal 4, 79215 Elzach, Germany

Email: info@vossaesydney.com

Phone: +61 480 008 556

Contact Form: Click here

Customer Service Hours:

Monday to Friday: 8:00 AM – 6:00 PM (AEST)

We aim to respond within 24 hours (Monday–Friday).